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Frequently Asked Questions

Plans & Pricing​

What do I get in each tier?​

Every tier comes with virtual try-on and a defined allotment of SKUs (style-colors) and try-ons. Based on the tier of your choice, additional features can be included.

See the full pricing breakdown.

What is a SKU?​

A SKU is a unique product, or style-color. For example: if a shirt exists in your catalog in green and the same exact style also comes in blue, those two products count as 2 SKUs.

What happens if I go over the try-ons allotted in my plan?​

Each try-on over the plan quota is charged at $0.08 per try-on.

Am I notified before an overage occurs?​

Yes. The app displays in-app notification banners on your dashboard at key thresholds so you always know where you stand:

  • 50% of your try-on quota — an informational notice
  • 80% of your try-on quota — a warning banner. Try-ons keep running normally; once you go past your quota, each additional try-on is billed at $0.08 and counts toward your spending cap
  • 80% of your monthly spending cap — a warning banner with a Raise cap action
  • 100% of your spending cap — an urgent banner. The try-on widget is paused on your storefront until you raise the cap or your billing cycle resets

Email notifications mirroring these thresholds are rolling out and will be sent to your Shopify admin email.

What if I want to add more SKUs?​

You can absolutely add more SKUs. Each additional SKU over the quota is $0.10 per SKU.

Free Trial & Subscription Confirmation​

Do I need a payment method for the free trial?​

You need one to approve the subscription, not to start the trial. Selecting a plan starts your 14-day trial right away, even if you close Shopify's approval page. Approving the subscription is what makes the Try-On button work, and Shopify requires a payment method on file for your store to approve it, exactly like any other app subscription or free trial. You are not charged during the 14-day trial. Once you approve the subscription, your plan's monthly price is billed automatically when the trial ends, unless you cancel before then. A subscription you never approve is never billed, but the Try-On button stays hidden on your storefront until you approve it.

I picked a plan, but the app asks me to "Confirm your subscription". What does that mean?​

Picking a plan creates the subscription, but only you can approve it, on the Shopify approval page that opens right after. If you closed that page or clicked Cancel, the subscription is still unconfirmed. Your trial has started anyway, and the dashboard shows a banner titled Confirm your subscription to keep access after the trial:

  • Click Confirm in Shopify to open the approval page again and approve the plan you picked
  • Click Change plan to go back to the plan picker and pick a different one

Confirming during the trial does not start billing early. The trial keeps its original end date, and Shopify's approval page shows the date of your first charge.

The Try-On button doesn't show on my storefront. Why?​

Work through this list in order:

  1. Your subscription isn't confirmed. Until you approve it in Shopify, try-on requests return an unavailable status and the button stays hidden for shoppers, even if your garments are Ready and Enabled. Confirm the subscription as described above, then reload the product page.
  2. The garment isn't live. On the Garments tab, the product must be Ready with its Try On Status set to Enabled. See Step 7 of the Onboarding Guide.
  3. The button block isn't on your product template. Open Settings → Customize Try-On Button and make sure the SPREEAI Try On Button block is added and saved. See Step 6.
  4. You've hit a limit. After the trial, the button pauses when your monthly spending cap is reached. During the trial, the Billing card on the Settings tab shows where you stand with your included try-ons and what applies next. See Am I notified before an overage occurs?.

The "Confirm your subscription" banner disappeared after I synced garments. Is my plan confirmed now?​

No. Syncing garments does not confirm your subscription. Once you start syncing, the dashboard moves past the setup stage and no longer shows the reminder banner, but the subscription is still unconfirmed and the Try-On button stays hidden on your storefront.

To confirm it from the dashboard:

  1. Open the Settings tab and find the Billing card
  2. Click Upgrade (or Change Plan on the Pro plan)
  3. Select the plan you want and approve the subscription on the Shopify page that opens

Shopify brings you back to the app once you approve. The Try-On button appears on your storefront shortly after, as long as the garment is Ready and Enabled and the button block is on your product template. If it still doesn't show, work through the checklist above.

What can I do during the trial, and what are its limits?​

It depends on whether you have approved the subscription. While the approval is pending, you can install the app, sync garments, and customize the button, but shoppers cannot run try-ons because the Try-On button stays hidden. Once the subscription is approved, try-ons run on your storefront for the rest of the trial. The trial includes 250 try-ons and 20 SKUs at no charge. Once your subscription is approved, using all 250 try-ons before the trial ends hands over to your plan's monthly allowance so the widget keeps running; overage charges only start once the trial is over. When the trial ends, your plan's full allowance applies and billing starts.

If the trial ends before you confirm your subscription, the app asks you to confirm a plan before you can keep using it.

How do I cancel?​

  • Before approving: there is nothing to cancel. Decline on the Shopify approval page, or click Change plan in the app.
  • After approving: uninstall the SPREEAI app from your Shopify admin (Settings → Apps and sales channels). Shopify stops future billing cycles for the subscription when the app is uninstalled; a charge already generated for your upcoming invoice can still appear on it, as described in Shopify's help center. Once the app is uninstalled, the Try-On button no longer renders on your storefront.

Setup & Onboarding​

What kind of clothes does this work on?​

The app supports three garment types: tops (including jackets, coats, blazers, and cardigans), bottoms, and dresses (including jumpsuits). Skirts, shoes, bags, and accessories are not supported. See the supported product types for full details.

Do I need API keys to set up the app?​

No. Your store is connected to SPREEAI automatically. When you install the app and accept the Privacy Policy and Terms during onboarding, the app provisions your credentials for you — there's nothing to copy or paste. See Step 2 of the Onboarding Guide.

My products are stuck in "Processing" — what should I do?​

Processing time depends on catalog size. If a product remains in Processing for an unusually long time, click the Refresh statuses button on the Garments tab. If the issue persists, contact support.

A product is marked as "Action Required" — what does that mean?​

The product needs your attention before it can be processed (for example, missing or non-compliant images). Open the product to see the specific reason and take action.

Support​

Who do I contact in case I need support?​

Contact SPREEAI support through the Support option in your SPREEAI Partner Portal.